Support Policy for Prachi Style Studio

At Prachi Style Studio, we are committed to providing you with exceptional service and support. This Support Policy outlines how we assist our customers, the types of support we offer, and the steps to take when you need help.

1. Types of Support We Offer

We offer the following types of support for our customers:

• General Inquiries: For questions about our services, products, or pricing.
• Styling Consultations: Assistance with booking and preparing for styling sessions or consultations.
• Service Issues: If you experience any problems with our styling services, consultations, or other offerings.
• Order/Payment Support: Help with processing payments, billing inquiries, or any issues related to your purchase.
• Technical Support: Assistance with website navigation or issues while using our online platform.

2. Contact Methods for Support

To get in touch with our support team, you can use the following methods:

• Email: For general inquiries or detailed support requests, please email us at [contact@prachistylestudio.com].
• Phone: Call us at [9896674756] for immediate assistance.
• Online Chat: Use the live chat feature on our website to get real-time support.
• Social Media: Reach us via our social media channels for quick responses and updates.

3. Response Time

We strive to respond to all support requests within 24-48 hours during business hours (Monday to Friday, 9 AM - 6 PM). In cases of high volume, response times may be slightly longer, but we will do our best to address your concerns as quickly as possible.

4. Support Hours

Our support team is available during the following hours:

• Monday to Friday: 9 AM - 6 PM
• Saturday & Sunday: Closed

If you reach out outside of these hours, we will address your inquiry as soon as we are available.

5. Refund and Cancellation Assistance

If you need assistance with cancellations or refunds, please refer to our Refund and Cancellation Policy or contact our support team directly for guidance. We aim to resolve any issues promptly and to your satisfaction.

6. Troubleshooting and Resolution

If you encounter issues with our website or services, we will guide you through troubleshooting steps or offer solutions to resolve the problem. We are dedicated to ensuring you have the best possible experience with our services.

7. Customer Feedback

Your feedback is invaluable to us. If you have suggestions for improving our services or website, please don’t hesitate to share them with our support team. We are always looking for ways to enhance your experience.

8. Escalation Process

If your support issue is not resolved to your satisfaction or requires further attention, we offer an escalation process. You can request to speak to a senior representative for further assistance. We are committed to ensuring all concerns are addressed.

9. Limitations of Support

While we strive to assist you in every way possible, certain issues may be beyond the scope of our support, including but not limited to:

• Problems caused by third-party services (payment processors, shipping, etc.)
• Issues outside of our control (website outages, system errors, etc.)
• Services or features not offered by Prachi Style Studio

10. Changes to Support Policy

We may update or revise this Support Policy from time to time. Any changes will be posted on this page, and the updated date will be indicated. Please review this page regularly to stay informed.

11. Contact Us

For any support-related queries, please contact us using the following methods:

Prachi Style Studio
Email: [contact@prachistylestudio.com]
Phone: [9896674756]
Address: [Near Lord Krishna School, Hisar, Haryana]

Thank you for choosing Prachi Style Studio! We are here to assist you and ensure you have a seamless experience with our services.